Friday, May 22, 2015

Centering in Who I AM... to Hatch Some Bright Gifts to Share

 "Pueblo Purim Goddess Angel" New Painting by Jen Klarfeld

Enjoy  this new painting, I painted in acrylic, on board, at a weekly Inspiration Squad Painting Day, this Winter, at the Tarnoff Art Center, up in Rowe, New Mexico. I was graced to join in, and paint there with the Art Center's Founder, my Dear Friend Laura Tarnoff, and fellow playful, innovative Artist Friends of ours. It was one of many eclectic paintings in a very ambitious show, where I was gifted to be one of 25 or so Amazing Woman Painters of New Mexico and the Southwest. Meeting, bridging and sharing the magic with these Artists shifted me for the better, from the known... into the new!

Curators Karen Dew and Krissi Pardue hanging the Women's Art Show at Tarnoff Art Center

I am feeling into the new energies on planet Earth, these days.  They include a lot... a lot of energies, old and new. Dolores Cannon reminds... we are Stewards here shifting a whole planet into a higher dimension, in a way that has never been done before. So how do we handle it?  We are still learning this moment to moment.

My focus is not so much an expert on any one thing, or a guide, or even a teacher. I am a fellow Co-Creator, enjoying the sometimes bumpy ride, along by your side!

So instead of reporting to you or defining what's going on, on the grand scale, like many prophets, guides and teachers, I'll simply tell you what's going on with me.
I wrote a book in a four day intensive retreat with Book Whisperer Tom Bird of Sedona, last Fall, at Body of Santa Fe, with a room full of amazing Creatives from all walks of life. I am so vitalized by the experience, grateful, awed, and eager to bring this gift to full fruition to publish and share with you. In perfect timing this will come. The book poured through me like Niagara Falls. Creative Expression is so easy and gratifying for me.  We are so blessed.  We are so infinite! Looking forward to more help learning and birthing this!

This year I have changed, and for one so full of words, I don't fully know what all it even is, let alone how to articulate it fully.

I've gone inward more.  I am shifting. I am learning the importance of my needs. I am seeing how I have blown them off too much, and now is a new season, with new opportunities, energies, approaches and ways.
I'm reading the menu from the inside out.  And like on my parents' visit, there are new offerings I never imagined even existed, before... like green chile apple pie.

I have been graced, this year to participate as a ThetaHealer, in the Second Sunday Holistic Fair, formerly housed at OM Blessing in Devargas Mall, and in the 22nd Annual Women's Healing Fair, also at Devargas Mall. These experiences always feel like pure Heaven to me, and I really hum, sing and soar energetically, and adore bonding with you all, in wonderful ways in these settings.
I will continue on with the 2nd Sunday Fair, yet we will offer the next one in June, out of the Center For Inner Truth, on Sunday June 14th.  Details to follow when I have them to share.
Please visit and be-fan my fan pages & related fan pages on Facebook for the fastest and most direct info on my events and offerings in the community.
Trailblazing Transformation - My Soul Arts Practice Fan Page
 Raw Creation Artist Artist Jen Klarfeld - my Visual Arts Fan Page
The Inspiration Squad - a fun place for anyone creative or curious
The Fan Page for the Group of Playful "Artists" AKA: People who Love to Make Art Together... and the People who Love Us! 
 www.facebook.com/INSPIRATIONSQUAD

The Tarnoff Art Center Where I Teach and Assist... Create and Play... Dance & Schmooze, and Nosh & Network! 
www.facebook.com/TarnoffArtCenter
The Anna Maria Saroni Community Gallery at the Tarnoff Art Center
Offering an eclectic mic of Iconoclast Artists, Workshops, Lectures, Dances, Light Labs, Happenings and Creative Original Offerings, Exhibitions, Openings and more...

FEISTA FELA
Visit and be-fan this page for exciting upcoming African Community Events
including a benefit Afrobeat + Reggae House Party and Dinner at the home of Ramon Lovatto 
A collaborative event Organized by Kamajou Tadfor
Saturday June 13 5:30 - 10:30
Suggested donation $10 or more
The Vitality of African Culture right here in Santa Fe




Author, Lecturer, and Ancient Alien Investigator Marshall Klarfeld
www.facebook.com/pages/Marshall-Klarfeld/276076945858096

www.facebook.com/CONTACTintheDESERT

Feeling grateful after a truly precious visit with my Dad and Californian Mom, in Santa Fe, over Mother's Day and My Father's birthday. We had the best time!

I now release him out to his fans for the upcoming Contact in the Desert Symposium in Joshua Tree, CA, at the end of June.

You are encouraged to visit his page to learn more of his spin on our Starseed origins.  Marshall is the author of 4 books, and a popular lecturer, and guest on some of the most innovative radio, video, and blogradio shows on the planet, including a dozen or so appearances on Coast to Coast AM with George Noory.

My Dad, Author Marshall Klarfeld www.AdamTheMissingLink.com

An Angel Friend for YOU: Paul Luftenegger

I encourage you to make friends with this Angel on Earth... a natural Super Star of Creationand the Dawning Renaissance of Love on Planet Earth.

When your soul gets ruffled, and your Angel feathers tire and get worn... uplift, renew, and fluff up peering into the mirror of this Dear Gifted Soul... Paul Luftenegger.

Paul, his music and friendship are gifts you can share with anyone in your life right now who could benefit from extra love, healing, encouragement and uplift.

Paul is also an activist to the tough stuff that challenges some of the humans.  He is an activist, shedding light on love and kindness, Gay and eclectic lifestyle choice awarenes, and issues of suicide and suicide prevention, as well as de-stigmatizing human mental health issues.
www.facebook.com/diamondlightlove
www.paulluftenegger.com/


CHANGE!

In a nut shell, it feels very very new, these energies, and I'm surfing them, laying low, tuning in, coming out to play, and continuing to facilitate the awesome toolkits I am blessed to hold stewardship over, still mostly one on one, in my office on the outskirts of Santa Fe, and globally, via Skype and phone.

I am feeling new quantum gifts rising up inside who I am.  I am feeling a new call, from the infinity of me.  The call is inviting... encouraging... and welcoming me to expand my passion's wings... the wings of artist and soul artist, to flap them and lift off and soar with something wholly new and untested, mostly.  

Still budding this, and will keep you aware as it engages and ignites!

Here is my update on my talk, mere hours away as I write this.

Why didn't I prepare and share in an organized, linear, responsible, respectful fashion?
We did, on Facebook!  Please follow me there.
I wish I knew to tell you.  
I didn't turn my high school junior theme in on time either.
Sometimes my gift as what Laura calls us and all artists, a heyoka: a Lakota trickster, contrarian, jester, and sacred clown, is to come around from an unexpected angle, appearing late and rude, unfocused, and confused, while all the while softening the human experience, nudging, expanding love and permission for originality, time out, self care, and good new human rebellion.

And then there is this:
Our Deepest Fear
By Marianne Williamson


As made popular expressed through Nelson Mandela:

Our deepest fear is not that we are inadequate.
Our deepest fear is that we are powerful beyond measure.
It is our light, not our darkness
That most frightens us.

We ask ourselves
Who am I to be brilliant, gorgeous, talented, fabulous?
Actually, who are you not to be?
You are a child of God.

Your playing small
Does not serve the world.
There's nothing enlightened about shrinking
So that other people won't feel insecure around you.

We are all meant to shine,
As children do.
We were born to make manifest
The glory of God that is within us.

It's not just in some of us;
It's in everyone.

And as we let our own light shine,
We unconsciously give other people permission to do the same.
As we're liberated from our own fear,
Our presence automatically liberates others.


So now to the point.

Please know that thanks to some dear nudges from beloved friends seen and unseens alike, known and new, I have been assisted in hiring a videographer to film my Tribute to Dolores Cannon, and help me upload it to YouTube.  So watch, here, and on my Trailblazing Page on Facebook, for my new offerings.  

My intention is to include you, in person, or in virtual reality.

Here is the invitation to the Abbuquerque UFO Paranormal Meeting's May Talk, featuring me:
For our May Meeting it gives us great pleasure to welcome Jen Klarfeld-- she is a Special Lady.
  
Sat. May 23th @ 12:00 ( noon) until 2:50pm at the Manzano Multi-generational Center   501 Elizabeth St Se, Albuquerque, NM 87123  


Jen Klarfeld is an Artist and a Soul Artist based in Santa Fe New Mexico. Jen is a Hypnotherapist and ThetaHealer, and the founder of Trailblazing Transformation. In her practice Jen facilitates Explorers through Dolores Cannon Quantum Healing Hypnosis, Theta Healing and complimentary toolkits for empowering Human Divinity, Clarity, Guidance, Awareness, Purpose and Transformation, all from within.

Jen found her way to explorations and experiential studies in art, dance, clairvoyance, meditation, shamanism, creative writing, creative expression, dream exploration, song writing, divination, and even theater, woven in with her path taking root in hypnotherapy, Awakening Facilitation, and complimentary soul toolkits.

Jen has been blessed with the honor of having studied directly with Dolores and Julia Cannon, Dr. Brian Weiss, Sandra Ingerman, and Michael Harner, as well as in ThetaHealing, Holographic Memory Resolution, and more. Her life passion centers around creative expression in fine arts, painting, creative writing, music, dance, divination and the soul arts. Jen’s life mission centers in discovering deeper levels of who she truly is, and assisting others in their own self discoveries.

Jen has seen through the expanded awareness of an Early Indigo, Starseed, Wayshower, Creative, and Pioneer through this and multiple incarnations. She is motivated and wired to open vast infinite gifts of who she is, and to help you to do so for yourself.

Jen will pay tribute to her teacher, Dolores Cannon, Hypnotherapist, Pioneer, Author, Publisher of 19 + books, and Chronicler of Lost Knowledge.

She will give an overview of the Three Waves of Volunteers and the New Earth. She will explain how the call went out to the higher dimensions that the kids on Earth were in trouble, and pure-hearted, high dimensional beings were called in to volunteer to incarnate, forgetting who we were, to help the human incarnates awaken beyond blind rage, war, fear, and volatility.


She will share some secrets of who we are beyond what we’ve been taught, from her own clients and contactees’ regression experiences. She will share more of Dolores and her own findings about how the New Earth is unfolding, and the changes underway to realize this.  We will talk about what we need to let go of, to move into the New Earth right now. Jen will remind us, as per her own and Dolores’ regression sessions, why many of us who are contactees, have been programed to forget, and how we can take the high road, and recognize our larger identity, purpose and gifts, beyond the fears of control from forces outside of us.

Finally she will explain how Dolores’ pioneering, teachings, and trance process opens up the Sub Conscious, which accesses the Super Conscious or All Knowing Self, to facilitate healing, guidance, purpose and life change, knowledge of cosmic origins, and powers of the unique soul, underlying this life expression.  She will explain how Dolores Cannon’s Quantum Healing Hypnosis Therapy bypasses fear, to reach the Omniscient Source Self.
An eclectic selection of Dolores Cannon’s Books will be available for sale, on a first come first serve basis.
Thanks Mike 
Please visit our websites-  truthseekerforum.com      
"For reality is not what it seems".


Monday, March 2, 2015

Happy Graduation Dolores Cannon!

Dolores Cannon
www.DoloresCannon.com

Happy Graduation Dolores Cannon
Hello Lovely Light Family.  As always, I am sharing this blog post a bit out of step... and seriously bending time.  

Why am I so late in paying tribute to Dolores Cannon, on my blog? Well, I guess I've been harboring some denial. Some deep aspect of me was likely waiting for her to resurface and say, "Sure had you fooled!"  Apparently this is happening through her infinite presence in sessions and lives of her Practitioners, Volunteers, Family and Friends!... quite immediately after her passing. You can google to read these stories.  I'm keeping my feet on the ground today, and sharing the post I shared on my facebook fan page: www.facebook.com/TrailblazingTransformation back on October 24, 2014.

Actually I will share one short sweet Dolores Encounter I had.  I had gifted myself this very beautiful Josh Groban CD, upon which this Earth Angel of ours sings this heavenly song, "To Where You Are," that seems to bridge heaven on earth, in a way that implies following a dear loved one's passing. 

Josh Groban's Self Titled CD

I was so moved by the song, I sought out another copy of this glorious CD and sent it to Julia, Dolores Cannon's Daughter. Somewhere mixed in with all of this, I was driving through Northern New Mexico thinking of Dolores. I popped the CD in the player, in my car, and as I listened to "To Where You Are," and thought of and felt Dolores, I must have thought something out to her, and sent a burst of love and gratitude out to her.

Well driving down the road, I saw this very bright very large golden meteorite, comet, or shooting star. It's timing was immediate, playful, loving, and impeccable.  It was Dolores, riding along with me, and bursting through the Cosmos.  I cried some tears of joy, and celebrated the magic and absence of distance between Dolores, love, me and you!

Here is the song:




It has been just short of a week since I learned the sad... triumphant news that our Beloved Teacher, Wayshower, Pioneer, Publishing Trailblazer, and Teacher of the New Quantum Healing Hypnosis toolkits of the New Earth, Author and Keeper and Sharer of Lost Knowledge, Mind Bender Dolores Cannon graduated from the Earth School Class of 2014. I broke down and cried like a baby at the news. Dolores was and is, after all a sort of Spiritual God(dess)-Mother to a giant family of Trailblazers, Light Stewards, and Volunteers, as she made famous in her free youtube lectures, Coast to Coast interviews, her 17 books including "The Three Waves of Volunteers and the New Earth," as well of course as her main contributions of pioneering through her Hypnotherapy, Past Life Regression, STarseed Regression and creation and training in her Quantum Healing Hypnosis Therapy.

I was one of the daring guided ones who was blessed to have had high curiosity and knowing about my origins from the stars. I moved to Santa Fe NM, 15 years ago, met a Crystal Artist Lynda Star Thompson and joined her Alien/ Starseed Movie Night, at ANGEL Station 222, before it was official. I met Patrick Singleton, my open minded teacher at the Hypnotherapy Academy of America, and discovered he was reading The Convoluted Universe Series By Dolores Cannon.


Somewhere in all of this, we must have watched Dolores' mind blowing lectures from UFO Conferences, and I kept seeing this book with a big eyed alien on it, at Lynda Star's. One day I got on Amazon.com and ordered a huge bunch of Dolores Cannon books, both for me, and as cosmic gifts for Lynda, our Star Hostess. We got to reading the Convoluted Universe Series, and when I facilitated past life regressions, my Star Family Sisters and Brothers shot off planet, to the most empowering, uplifting, obviously real, larger life expressions. That was all the invitation I needed. I took money that I had borrowed to repair my house and replace my roof, and flew off to Asheville, NC to train with Dolores Cannon and her Daughter Julia Cannon.


My life, and the lives around me have never really been the same since. I have seen Dolores lecture on the truths she has uncovered about the Three Waves of Volunteers, and how we came to assist in the birthing of the New Earth, as people break down and cry, realizing for the first time in 50 to 60 years, that they are not alone, not crazy, and that there are thousands, if not millions of brothers and sisters on the planet struggling with the same sensitivities, challenges, and desires to rush back home. 


I heard Dolores explain, on her Coast to Coast interview with George Noory, why the first and second wave volunteers felt suicidal, as we exposed our pure hearts to the lower emotions of the humans in our families, churches, schools, and jobs, being showered with jealousy, rage, blind rage, fear, depression, and mental illness of a level that many of us did not bring in. She explained how discovering our purpose could help shift a Volunteer from suicidal, helpless, and hopeless to joyful, thriving, and divine!

Dolores was the most interesting mix to me, of about as regular, down home, someone's granny, as they come, and at the same time she knew more of the secrets to the Multiverse than really anyone I have ever encountered. She was so human, and so divine, so willful, and so wise, and so direct and funny. She knew that we are designed to live thousands of years, and to live in perfect health and harmony. Her daughter taught us to ask, "Just because the news says it is happening, is it happening to me now?"


My friend Sherwin S. Tarnoff told me, last weekend, after Dolores' passing, "you know we only get about 4 seconds to make a life out of, on this Earth." Dolores uplifted more people in her 4 seconds than anyone else I know and love, or have even heard of. I am so grateful I allowed my Self to listen to, hear, register, and follow the beautiful, purposeful guidance that led me to Dolores Cannon, and to train, in her Beginning and Advanced levels of DCQHH. No other training I have ever taken has fulfilled so many including me, through my gift to facilitate it.


Now some of my fellow DCQHH - Dolores Cannon Quantum Healing Hypnosis Professionals have already been having glorious experiences, seeing Dolores in an eternally youthful state, hearing guidance and insights from the limitless realms and more. This is both amazing and quite ordinary, as Dolores is and was.


So a lot of words to say I am so filled with gratitude, appreciation, love, admiration, and inspiration for Dolores Cannon and her Daughter Julia Cannon, and our larger family, who may or may not yet know who they/we are. 


Splendid sailing Dolores, as you ride the leading waves into the most exciting and beautiful adventures. We love you as you are, were, and continue to be. Thank you for the giant wake up call to remember we are God, and how our purpose can be known and lived, and our lives joyful and profound as we uncover of our SOURCE Self! 

Happy trails Dolores! See, hear and feel you out beyond the limits... as much as our little Earth Brains allow! And forever thanks for making your 4 seconds count and last, and transform humanity, Gaia and all of life in this and all Universes! We love you infinitely, and I forever treasure your gifts bestowed, and precious time shared with you. Big Cosmic Hugs of Love to you!

And ever dear love and divine timing and healing to Julia Cannon, and all the family of Dolores, of Ozark Mountain Publishing, and the Light Seed Family that love Dolores and Julia! We are holding you near and dear! We are Grateful!


Please mark your calendar and join me in the presentation of a life celebration, tribute and overview of the work of Dolores Cannon, Saturday May 23, 2015, at the New Mexico UFO/Paranormal Meeting in Albuquerque, New Mexico.  The meeting is set to begin at 12:00 noon and to run through 2:50, followed by a giant late lunch at the near by Applebee's.

www.truthseekerforum.com
www.nmupf.blogspot.com
www.truthseekerhighway.com


Jen on the Expo Circuit 
 

Trailblazing Transformation will be offering ThetaHealings at the 2nd Sunday Holistic Fair at OM Blessing, in Santa Fe.

Please join us each 2nd Sunday, including March 8th and April 12th, 2015, as I gather with a Sacred Circle of Healers, each offering mini sessions, for a suggested reasonable donation.  I will be facilitating ThetaHealings, and The Fair will give away a free ThetaHealing at the March Holistic Fair.  Find my booth, and sign up early to assure a transformational session.

The Fair is held at OM Blessing in DeVargas Shopping Mall in Santa Fe, from 1 - 5 PM, on the 2nd Sunday of the Month.


Here is the official post sent out from Dolores Cannon's Family, on her blog and via her e-mail list:www.dolorescannon.com/blog/

Dolores Cannon: A Brilliant Light Shines On


Veteran investigator and researcher of lost civilizations, hidden knowledge, extraterrestrials, other dimensions, the life of Jesus, as well as the origins of creation itself; all this and more can be said of our beloved Dolores. If any one word could describe Dolores, it would be curious!


Dolores was a devoted wife to her late husband Johnny Cannon, a career Navy officer, and a loving mother to their four children Gloria, Julia, Nancy and Tommy. She wrote 17 books, with 2 yet to be published. Dolores lectured around the world and taught her unique method of hypnosis called Quantum Healing Hypnosis Therapy (QHHT) to eager students on every continent and now online. Her legacy as a pioneer of past life regression and as a truth seeker is assured.    

When Dolores first stumbled upon the reality of reincarnation with her husband Johnny in 1968, she had no way of knowing their astounding discoveries were only the beginning of what would become a lifelong cause and career. To those who know Dolores's work and joined in her journey, it may seem as if this all easily fell into place for her. What many may not know is Dolores was tested many times.

Just after she and Johnny completed their first experiments in past life regression while stationed at a military base in Texas, he was involved in a horrific automobile accident, nearly losing his life more than once. Johnny became permanently disabled. But Dolores kept the faith, all the while enduring the judgment of some around them for delving into sacrilegious subjects, better left unexplored.

Johnny retired from the Navy and the family relocated to Arkansas. Years later, after their children were grown, Dolores picked up her paranormal investigations where she and Johnny had left off. Johnny had become depressed by his disability and now wanted no part of it. But he later came to realize the tremendous contribution she would make.

Ever courageous and tenacious, Dolores decided to go it alone. But in the religious atmosphere of her rural community, support was hard to find. That didn't stop Dolores from seeking out like-minded souls, who she was guided to find, and remained lifelong friends with. A small support group formed for locals interested in metaphysics, where information was exchanged and stories were shared.

It was here that Dolores found her first subjects and began her fascinating journey of exploration. Working with subjects or vehicles as they were also called, who were young and old and came from different backgrounds and had all sorts of religious beliefs, Dolores soon realized that she had to expect the unexpected. Any subject could be transported anywhere during a session. But the subjects themselves were unpredictable and not always available. Such was the case with a vehicle named Elena.

After Dolores astonishingly began communicating with Nostradamus himself through one of his students, a former incarnation of Elena, she decided to pack up and move to be with her husband who had work in the oil fields of Alaska. Undaunted, Dolores sought out new subjects to continue the collaboration, and eventually found enough vehicles to help her complete the task of translating all of his prophesies.


Trying to find a publisher for her books dealing with reincarnation, Nostradamus, extraterrestrial contact, among other radical concepts, during a time when metaphysics was ridiculed, was an enormously difficult undertaking. Dolores's initial efforts to get published were met with rejection, but against all the odds, she never gave up.

Eventually, by harnessing her entrepreneurial drive, Dolores founded Ozark Mountain Publishing, which today is an expanding outlet for all types of metaphysical books written by a diverse, handpicked group of talented authors. This eventually led to the creation of the Ozark Mountain Transformation Conference as a venue for the authors to promote their books. When the highly respected Ufologist Lucius Parish passed away a few years ago, Dolores took the reigns of the Ozark Mountain UFO Conference to ensure that it continues to be the premiere gathering place for UFO experts in the U.S., as it has been for nearly 30 years.

All of these incredible accomplishments should be celebrated when remembering Dolores, but most impressive of all was her innate understanding that the most important thing she could do was to find and share information. To reveal hidden or undiscovered knowledge vital to the enlightenment of humanity and our lessons here on Earth. Sharing information and knowledge is what mattered to Dolores. That is why her books, lectures and classes continue to amaze, guide and inform so many people around the world.

Imagine what it was like to be in the room with her subjects, everyday people from all walks of life, who regressed by Dolores were living their lives in the now - during a past life on Earth in 1923 or 300,000 years ago - and every time in between. Perhaps her subjects had incarnated on an alien world, or had never even inhabited a physical body before. We can imagine what it was like because Dolores's pure intent of knowing encouraged her subjects and readers alike to use their imaginations.    

Dolores explored all these possibilities and more while taking us along for the ride of our lives. She wanted fellow travelers to share her journeys into the unknown. Ever the intrepid investigator, Dolores explained the unorthodox approaches that were necessary to her work.

Through trial and error and the most difficult yet oftentimes magical situations, we can imagine sitting next to Dolores in her chair as her subjects travel to any possible place in any possible universe, dimension or point in time. As each astonishing and wondrous experience unfolded, Dolores recorded and commented on it, asking us to observe, marvel and theorize along with her.

Dolores never claimed to have all the answers. What she did claim and completely embrace was her insatiable curiosity. To discover anything she could about every enticing possibility.

Dolores paved the way for many souls who continue to follow the trail she blazed with determination and grace. Hers was the noblest cause: to find truth in whomever and wherever it might be. She sought out knowledge for the good of all. And she sought it in a way that is inspiring to us all.

By overcoming all the obstacles she had to face, to lead us on so many exciting and unexpected journeys, perhaps the most valuable lesson we can take away from all that she gave us is to never give up, no matter how hard the road.

Imagine if Dolores had given up when faced with adversity. The world would be a darker place than it is today.

When remembering Dolores and all she shared with the world, remember to pursue your dreams with all your heart, and to share them with all your love.


Dolores Cannon's latest book, "The Search for Sacred Knowledge," is now available.  Order your copy directly at
www.ozarkmt.com or at www.amazon.com.

The New Book!

Thank you.

I Love you.

Keep your Spirits high, and remember: the beautiful changes blooming in this world today are seeded from the power, beauty, majesty, and mastery, innocence, and creativity, unity, and divinity of who each and every one of us are.

Jen Klarfeld

Contact me anytime to schedule a free informational interview, to book a session, or package or sessions, and to learn more about how ThetaHealing, Dolores Cannon Quantum Healing Hypnosis Therapy, Brian Weiss Trained Past Life Regression and related tools could assist you today.

 Jen Klarfeld and Dr. Brian Weiss

 Dolores Cannon and Jen Klarfeld

Jen Klarfeld


In Santa Fe, New Mexico, USA, Earth

Phone: 505-660-5511

E-mail: jenuineindigo1@gmail.com

ThetaHealing is available via Skype, phone or in person.